Introduction

Mercury Administrator and Underwriting Agency (Pty) Ltd (“Mercury”, “we”, “our”, “us”) respects your privacy. We are committed to protecting your personal information and ensuring that it is collected and used lawfully, transparently, and securely.

This Privacy Policy explains how we handle your personal information when you use our website or our services.

What Information We Collect

We may collect information such as:

• Contact details (name, phone number, email, address).
• Identification details (ID number or other identifiers).
• Information shared with us via forms or correspondence.
• Technical information (IP address, browser type, cookies, usage data).
• Information received from your broker or third parties (where relevant).
  
  

Some information may be considered “special personal information” under the Protection of Personal Information Act (POPIA), such as medical or financial details, which we will treat with extra care.

How We Use Your Information

We process your personal information for the following purposes:

• To provide underwriting, administration, and claims services.
• To verify your identity and conduct necessary checks.
• To comply with legal and regulatory obligations.
• To detect and prevent fraud.
• For customer support and communication.
• For research, analysis, and service improvement.

Sharing Your Information

We may share personal information with service providers involved in delivering our products or services.

We will never sell your personal information.

Cookies and Website Data

Our website may use cookies to improve functionality and analyse usage. You can disable cookies in your browser settings, but this may affect your experience on our site.

Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to update or correct your information.
• Request deletion of your information (unless we are legally required to keep it).
• Withdraw consent to processing.
  
  

You may also lodge a complaint with the Information Regulator:
📧 inforeg@justice.gov.za | ☎ +27 (0)12 406 4818 | 🌐 justice.gov.za/inforeg

Security

We take reasonable technical and organisational measures to safeguard your personal information from loss, misuse, or unauthorised access.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact our Information Officer:

Ricardo Rossouw
📞 +27 (0)12 940 4958 | 📧 ricardor@mercuryins.co.za

Or reach us at:

Mercury Administrator and Underwriting Agency (Pty) Ltd
183 Leonie Street, Trent Bridge Office Park, Doringkloof, Centurion, 0157
📞 +27 (0)12 940 4958 | 📧 info@mercuryins.co.za